Refund Policy
At Lemo TV, we want you to be completely satisfied with your purchase. We offer a transparent refund policy to ensure you can subscribe with confidence.
1. 7-Day Money-Back Guarantee
We provide a full 7-day money-back guarantee for all our new subscription plans. If you are not satisfied with our service for any reason within the first 7 days of your initial purchase, you are eligible for a full refund.
2. Eligibility for Refund
To be eligible for a refund under our 7-day guarantee, you must:
- Be a new customer (this policy does not apply to renewals).
- Submit your refund request within 7 calendar days of your initial payment.
- Provide a valid reason for the refund to help us improve our service.
3. Direct Support First
Before requesting a refund, we strongly encourage you to contact our technical support team. Most issues (such as setup problems or buffering) can be resolved in minutes by our experts. You can reach us via WhatsApp or the Support page.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Requests made after the 7-day guarantee period has expired.
- Renewal payments for existing subscriptions.
- Accounts terminated due to violation of our Terms & Conditions.
- Issues caused by the user's internet connection or device compatibility (if not reported and assisted by support first).
5. How to Request a Refund
To request a refund, please send an email to lemotvprodev@outlook.com with your account details and the reason for your request. Refunds are typically processed within 3-5 business days.
If you have any questions about this policy, please contact us at lemotvprodev@outlook.com.